Returns
RETURNS
DEELU strives to fulfil every order without incident, but rest assured we will take care of any items that are not up to standard. Please inspect your shipment for accuracy, damages and defects at the time of delivery. Any irregularities must be reported to DEELU within 7 days. Whether you decide to refuse or accept a shipment with visible carton damage, shortages and/or overages, these details must be photographed, reported to our team promptly, and noted on the delivery team's paperwork when applicable, lf you choose to accept a damaged ordefective item, please be sure to keep all packaging in case it is required for a return. Our Customer Care team will file a claim on your behalf and work with you to secure a discount schedule a repair, or order a replacement.
Whether you decide to refuse or accept a shipment with visible carton damage, shortages, and/or overages, these details must be photographed, reported to our team promptly, and noted on the delivery team’s paperwork when applicable. If you choose to accept a damaged or defective item, please be sure to keep all packaging in case it is required for a return. Our Customer Care team will file a claim on your behalf and work with you to secure a discount, schedule a repair, or order a replacement.
FULFILLMENT ERROR
If there is a fulfillment error (item shortage / incorrect item sent), you must notify support@deeluhandicraft.com within 7 days of receipt of the shipment so that a claim can be promptly filed by our Support Team. Please hold onto the item and all of its original packaging, as we may need you to confirm item specifications and/or send the item back. In cases where an incorrect item needs to be returned, prepaid labels will be supplied. The correct item will be shipped as soon as possible.
PRODUCT DEFECTS & CONCEALED DAMAGE
In rare circumstances, there may be concealed damage (not as a result of shipping) that was not identified in quality control. We require that any products be unboxed within 7 days of receipt so that our Support Team can promptly file a claim if any issues are discovered. Upon confirmation of concealed damage, our Support Team will file a claim and work with you to secure a discount, schedule a repair, or order a replacement. Requests for full refunds will be up to the sole discretion.
LOST OR STOLEN PACKAGES
Before contacting support@deeluhandicraft.com regarding a missing package, please first
- 1.Verify the shipping address
- 2.Look for a notice of attempted delivery
- 3.Look around the delivery location for your package
- 4.Determine whether someone else accepted the delivery.
*Please note if a delivery is signed for, DEELU is no longer liable.
ORDER CANCELLATIONS
Orders can be canceled without penalty within 24 hours of your order being placed. In good faith, our support team will attempt to cancel an order if the cancellation request is made after this 24-hour period. However, late cancellations may be denied if the item is being prepared to ship or already in transit.
AVAILABILITY & LEAD TIMES
Please reach out to support@deeluhandicraft.com for the most up-to-date item availability/lead times.
We are committed to providing accurate updates about your orders. Given the dynamic and changeable nature of international shipping, this means we will reach out only when we are certain we have reliable information to share.
PRODUCT VARIATION
We take seriously our responsibility as an online retailer to present authentic and accurate depictions of our products. In addition to images, we also provide detailed product measurements and notes on materials and finishes to aid you in your design decisions. However, it is normal for items to vary slightly in dimension, finish, or detailing from the model item pictured or described.
We craft our products using natural materials, which show their beauty through uniqueness in wood grain or fiber texture. Stains or dyes are produced in lots, and every item “takes” to it a little differently, resulting in diversity from piece to piece. Metal items may have variations in tone and luster; and stone color and texture cannot be made completely uniform. Certain distressing and/or inconsistencies may be part of the design and charm of the product, rather than damages or defects.
Additionally, as every screen displays color differently, DEELU assumes no liability for variations between the actual product color and how it is displayed on a device or in a printed catalog.